Programmierung des essentials Heizkörperthermostat MATRIX Bluetooth
Dieses Gerät kann sowohl manuell als auch per App über Bluetooth programmiert werden. Nach der Installation kann das Thermostat individuell program...
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Radiator thermostat Matrix
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Installation des essentials Heizkörperthermostat MATRIX Basic & Bluetooth
1. Vorbereitung Vor der Installation müssen folgende Schritte durchgeführt werden: Stelle den alten Thermostat auf die höchste Stufe (dies erleic...
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Programmierung des essentials Heizkörperthermostat MATRIX Basic
Diese Geräte besitzen keine Funkverbindung und müssen manuell am Gerät eingestellt werden. Für Teile diese Anleitung gibt es ein YouTube Tutorial:...
Frequently asked questions and answers
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Which payment methods are accepted?
At Smart Haven, we attach great importance to offering our customers a variety of safe and convenient payment methods. Here you will find an overview and explanation of our accepted payment options:
- Mastercard, Visa, American Express and Maestro : These are globally known credit and debit card services. Simply enter your card details to make a quick and secure payment.
- PayPal : A widely used online payment service that allows you to make payments without sharing your bank or credit card information directly with us. A PayPal account is required to use this option.
- Instant transfer : This is an online direct transfer service with which you can conveniently make a transfer by entering your online banking details without additional registration. The service will redirect you to your own bank account so you can securely confirm the payment.
- Apple Pay : A mobile payment service from Apple that allows you to make payments using your Apple devices such as iPhone or Apple Watch. Your card information is not sent directly to us, which provides additional security.
- Google Pay : This mobile payment service from Google works similarly to Apple Pay. With Google Pay you can make payments from Android devices without sharing your card information directly with us.
- Klarna : Offers the option for digital installment payments via app.
We want to ensure that you always have a pleasant experience when shopping at Smart Haven. Therefore, choose the payment method that is most convenient and safe for you. If you have any questions or concerns about payment methods, please do not hesitate to contact our customer service.
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How does shipping work and how long does it take?
At Smart Haven we always strive to process and ship orders as quickly and efficiently as possible. You can find a detailed explanation of your shipping process here:
- Processing time: After you place your order, we usually need 1-2 days to carefully prepare the items and get them ready for shipping. This includes picking the goods, quality control and careful packaging of the products.
- Shipping with DHL : After we have completed processing your order, we hand the package over to our shipping partner DHL. From this point on it usually takes another 1-2 days for the package to arrive. DHL is known for its reliable and fast delivery service, so you can be sure that your order will arrive safely and on time. You will receive a tracking link by email or in your customer account.
So overall, you should expect a total delivery time of 2-4 days from the moment you place the order to the moment you hold the package in your hands.
We know how important it is to receive items on time and we do everything we can to make this process as smooth and transparent as possible. If you have any questions about the shipping status of your order or require further information, customer service will be happy to assist you.
3
What should you do if you have problems with a product or want to return it?
If you have a problem with a product purchased from Smart Haven or would like to return an item, we understand your concerns and want to make the process as straightforward and customer-friendly as possible for you. Here is a step-by-step guide on what you should do in such cases:
- Contact Us : If you experience a problem with your product, please contact our customer service team first. Have your order number and, if necessary, photos of the defective product ready so that we can help you specifically.
- Troubleshooting : In some cases, tips and advice from our customer service may resolve the issue without the need for a return.
- Return Request : If the problem cannot be resolved or you are dissatisfied with your product, let us know. We will give you instructions on the return process and provide a return label if necessary.
- Returning the product : Return the product according to our customer service instructions. Please ensure that the item is returned complete and, if possible, in the original packaging.
- Refund or Exchange : Upon receipt and inspection of the returned goods, we will either issue a refund or, if requested, exchange the product.
At Smart Haven we do everything we can to keep our customers happy. If you have any questions or concerns about this process, our customer service team is always available to help. It is important to us that you are completely satisfied with every purchase you make from us.
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