Return an item

Return process:

  1. Return via the Smart Haven Portal
    Visit our portal and follow the return instructions. This ensures quick and efficient processing of your return.
    To the portal: https://account.smarthaven.de

  2. Purchase a return label
     You will be responsible for the return shipping costs. However, we offer a return label, the cost of which will be deducted from your refund. (Typically, a flat rate of €4.00 is charged.) If you would like to arrange the return yourself, please let us know.

  3. Address for returns :
    You will usually receive a return label with an address.

Important instructions:

  • Deadlines : Please note the return deadlines to be eligible for a refund or exchange.

  • Item Condition : Please ensure that the returned items are unused and in their original condition. Damaged or used items cannot be refunded.

  • Refund : After receiving and inspecting the return, a refund will be processed using the original payment method. Processing may take a few days.

  • Customer Service : If you have any questions or problems, please contact our customer service using the contact form on our website.

This information is intended to make the return process transparent and understandable for Smart Haven customers. Please follow these guidelines to ensure a quick and smooth return process.